VG Hotel & Resort Management provides a complete reservation solution which removes the costs of maintaining your own booking staff, leaving your front desk staff free to provide the best possible service to guests and eliminating the need to hire your own reservation agents. Our solution also frees you from toll free phone charges while giving you more opportunities to enhance your staff’s productivity, along with your reservation sources – thus improving your bottom line. We can provide a complete turnkey reservation service for your property which includes:
Where possible, reservation data is entered directly into your property management system by our reservation staff, who are supervised and trained for optimum call conversion and exceptional guest relations. Recognized as one of the most effective and results-oriented ecommerce managers among our online travel agent partners, VG Hotel & Resort Management can also manage your existing ecommerce and web-based reservation sources, as well as offer key recommendations and apply effective yield management controls to maximize your revenues. We can also recommend inclusive packages specific to your property. All reservation staff costs including wages, taxes, benefits and insurance are paid by us, along with toll free phone service costs.